At SpicyOne, we are committed to ensuring your satisfaction with our kitchenware products. If you are not entirely satisfied with your purchase, our refund and returns policy is here to help.
Returns
- You have 30 days from the date of delivery to return an item.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Please include the receipt or proof of purchase when returning an item.
Refunds
- Once we receive and inspect your return, we will notify you about the status of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
- We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@spicy-one.com.
Non-Returnable Items
- Certain items are exempt from returns, including:
- Perishable goods (e.g., food-related accessories).
- Items on sale or purchased with a special discount.
Shipping Costs
- Shipping costs for returns are the responsibility of the customer unless the product arrived damaged or defective.
- If you are returning an item, we recommend using a trackable shipping service or purchasing shipping insurance.
Contact Us
For further assistance, please reach out to us at support@spicy-one.com. We’re here to help!