Refund and Returns Policy

At SpicyOne, we are committed to ensuring your satisfaction with our kitchenware products. If you are not entirely satisfied with your purchase, our refund and returns policy is here to help.

Returns

  • You have 30 days from the date of delivery to return an item.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Please include the receipt or proof of purchase when returning an item.

Refunds

  • Once we receive and inspect your return, we will notify you about the status of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@spicy-one.com.

Non-Returnable Items

  • Certain items are exempt from returns, including:
    • Perishable goods (e.g., food-related accessories).
    • Items on sale or purchased with a special discount.

Shipping Costs

  • Shipping costs for returns are the responsibility of the customer unless the product arrived damaged or defective.
  • If you are returning an item, we recommend using a trackable shipping service or purchasing shipping insurance.

Contact Us

For further assistance, please reach out to us at support@spicy-one.com. We’re here to help!

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